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Orders

What happens after I place an order?

An order confirmation will be sent immediately to your email address after placing your order with your order number, order total, and optional gift message. Please review this information as soon as possible to ensure all addresses, items and arriva

I need to make a change to my order before it ships!

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping a

Can I ship it as a gift?

Our taffy makes the perfect gift for any occasion. Your recipient will love our caramels with a custom note from you!. We never include a receipt or price in any gift package. All order confirmations are sent to the email address you provide at check

What's your return policy?

Due to food safety & health regulations, products cannot be returned, even if unopened. If your product has been damaged in transit, please reach out to [email protected], and our team would be more than happy to assist you.

Help, my order was returned to sender!

If your order has been returned to us due to a shipping issue, please contact us at [email protected] for assistance with a reshipment.

Where is my gift card?

We have partnered with a company--Toki Rewards--which puts all of your eligible gift cards onto one card number. That email specific gift card number has all of your gift cards from all of our G.O.A.T. Foods brands, so you can find them all in one pl

Help, there are extra item(s) in my order!

If this happened to you, it sounds like you participated in one of our Post Purchase Offers!. A Post Purchase Offer will show up at the end of your final check out and ask if you would like to add an additional item in for your order. That specific i

Can I schedule a future delivery?

Yes, when purchasing a gift box, you can schedule a future delivery date up to 6 weeks in advance. We suggest that you select a day or two before your desired date, just in case there are last minute carrier delays. Select "CLICK HERE To Hold For a F

How do I add a Gift Band?

You can add a gift band when you add a gift box to you order! First select, "ADD A GIFT BOX & GIFT NOTE" and then "ADD A HOLIDAY GIFT BAND." Finally, pick the occasion you're celebrating to add the corresponding band.

Can I add a Gift Note?

Of course! Select "CLICK HERE to Add a Personal Gift Note" in your cart on the right side of the page. Avoid using any special characters or emojis. Please refer to the screenshot below for more info!.