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Orders

What happens after I place an order?

An order confirmation will be sent immediately to your email address after placing your order. The email will include your order number and order total. Please review this information as soon as possible to ensure all addresses, items and arrival dat

I need to make a change to my order before it ships.

Once a package ships or is in the final stage of processing, we are unable to make changes to the order. This includes the delivery method and shipping address. If your order has not shipped and you need to make a change, please contact us ASAP. Plea

Can I ship it as a gift?

Our taffy makes the perfect gift for any occasion. Your recipient will love our taffy with a custom note from you. We never include a receipt or price in any gift package. All order confirmations are sent to the email address you provide at checkout.

What's your return policy?

Due to food safety & health regulations, products cannot be returned, even if unopened. If your product has been damaged in transit, please reach out to [email protected], and our team would be more than happy to help you.

Help, my order was returned to sender

If your order has been returned to us due to a shipping issue, please contact us at [email protected] for assistance with a reshipment.

Where is my gift card?

Great news! We've partnered with Toki Rewards to simplify your gift cards. Now, all your eligible gift cards from every G.O.A.T. Foods brand are consolidated onto a single card number, making them easy to find and use. Can't find your initial email?

There are extra item(s) in my order

It sounds like you took advantage of one of our Post-Purchase Offers! These special offers appear right after you complete your initial checkout, giving you the option to add an extra item to your order. The great thing about these offers is that the

Can I schedule a future delivery?

Absolutely! When purchasing, you can schedule a future delivery date up to 6 weeks in advance. Select "CLICK HERE to Hold For a Future Delivery Date" in your cart on the right side of the page. Please refer to the screenshot below for more informatio

How do I add a Gift Band?

You can add a gift band when you add a gift box to you order.  First select, "ADD A GIFT BOX & GIFT NOTE" and then "ADD A GIFT BAND." Finally, pick the occasion you're celebrating to add the corresponding band.

Can I add a Gift Note?

Yes, of course you can! Select "CLICK HERE to Add a Personal Gift Note" in your cart on the right side of the page. Avoid using any special characters or emojis. Please refer to the screenshot below for more information.