Orders

What happens after I place an order?

An order confirmation will be sent immediately to your email address after placing your order with your order number, order total, and optional gift message. Please review this information as soon as possible to ensure all addresses, items and arriva

I need to make a change to my order before it ships!

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping a

Can I ship it as a gift?

Our taffy makes the perfect gift for any occasion. Your recipient will love our caramels with a custom note from you!. We never include a receipt or price in any gift package. All order confirmations are sent to the email address you provide at check

What's your return policy?

Due to food safety & health regulations, products cannot be returned, even if unopened. If your product has been damaged in transit, please reach out to [email protected], and our team would be more than happy to assist you.

Help, my order was returned to sender!

If your order has been returned to us due to a shipping issue, please contact us at [email protected] for assistance with a reshipment.

I spent over $75, where is my gift card?

If this promotion is currently being run, you are eligible for a gift card of $25 for orders over $75. Keep in mind, to be eligible for this promotion, your order must cross a $75 threshold on product alone after any discounts that have been applied.